A great guide to chat bots in ecommerce by Kai.

This Week in eCommerce

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Chatbots are around for quite some time now

Even though it seems like chatbots are a new topic because they recently flood the news, they are around for quite some time now. The first chatbot was presented by Joseph Weizenbaum back in 1966. It was named ELIZA and was meant to show how computers and humans can communicate. It could simulate a dialogue with a psychotherapist, which it did by comparing the user input with its thesaurus, searching for a matching word and putting this in a preconstructed phrase. In this way it was already able to convince the users that it could understand their problems. However Weizenbaum did not claim that the system was in any way intelligent. Weizenbaums research goes back to the famous article by Alan Turing about “Computing Machinery and Intelligence“. But even if we don’t go back in time that far chatbots are not…

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